Privacy Policy

A short summary of our Privacy statement

For you to enjoy eating our cakes, you will need to share with us some of your personal information! We will do everything we can to keep that information safe, we will never contact you with marketing unless you provide us with your consent, and if you ever wish to have your details removed, just drop us a quick email at privacy@rachscakes.co.uk 

We may contact you as part of the transaction using the details you have given and we use 3rd party applications (for order tracking etc.) but only essential data is shared. Whilst on our website, your browsing history is stored, and we use google analytics to review the performance of the site with this data. 

The long version! 

Introduction to Privacy

Rach’s Cakes respects your privacy. This policy explains the accepted privacy practices for the Rach’s Cakes services and describes the way we collect and use your personal information and how you can verify or control the use of the information you provide.

Notice about children's privacy
The Services are not directed to children under the age of 18. If you are under 18, you may browse the Services; however, you may not purchase products or provide Rach’s Cakes with any of your personally identifiable information.

What information do you collect?
Rach’s Cakes does not knowingly collect your personally identifiable information without your consent. To place an order, you will be asked to provide personal details such as your full name, a valid e-mail address. If you’re completing your purchase and paying for it on the website, we’ll also ask you to provide additional details such as complete credit or debit card details and delivery and billing address.

What happens when you visit our site?

Rach’s Cakes may use various measures to collect further information about your habits to maintain and enhance your experience online.

For example, we may record the frequency and scope of your use of the Services, the duration of your sessions, the web pages that you visit, the information that you read, whether you have visited the Services before, the Internet Protocol (IP) address that you use to access the Services, the geographic location of the computer system that you are using to sign-in or use the Services and the browser and operating system that you use.

Rach’s Cakes may collect and organise such information either by itself or by a third-party service (e.g., Google Analytics)

What does Rach’s Cakes do with your personal information? 

We will use the information you provide to ensure a smooth transaction with us. This means that we may use your personal information to contact you regarding your order, and to provide you with updates and notifications throughout your order process to keep you well informed.

If you have provided prior consent, we may contact you with marketing information about new products and services we offer.  

And finally,

> to comply with any applicable law and assist law enforcement agencies as required;

> to collect fees and debts, and to prevent fraud, misappropriation, infringements, identity thefts and any other misuse of the Services;

> to take any action in any case of dispute, or legal proceeding of any kind between you and us, or between you and other users or third parties with respect to, or in relation with the Services;

> For any other purpose stipulated in this policy, or in the Terms of Use.

The information Rach’s Cakes shares with others
Rach’s Cakes does not sell, rent or lease your personally identifiable information to third parties for any of their marketing purposes.

Rach’s Cakes may share personally identifiable information with others in any of the following instances, or subject to your explicit consent:

> When you use the Services. In these cases, Rach’s Cakes will share your information only to the extent required to facilitate your use of the Services, including by transmitting your order details and your credit or debit card details, or using an external order tracking system, which requires the uploading of your order details and address.

> If Rach’s Cakes reasonably believes that you have breached the Terms of Use, or abused your rights to use the Services, or performed any act or omission that Rach’s Cakes reasonably believes to be violating any applicable law, rules, or regulations. In these cases, Rach’s Cakes may share your information with law enforcement and other competent authorities, and with any third party, as may be required to handle any result of your wrongdoing;

Opt out and deletion of personally identifiable information

At any time, you may opt out of Rach’s Cakes mailing lists, by sending an email to privacy@rachscakes.co.uk. In any case, Rach’s Cakes will not share your personally identifiable information with any advertisers, without your explicit consent. It may take Rach’s Cakes up to Ten (10) business days for your opt-out request to take effect.

If you wish us to remove personally identifiable information from our website, you should contact us to make your request.

This may limit the service we can provide to you. In any case, Rach’s Cakes may keep any aggregated or anonymised information for statistical, marketing and other purposes.

Information security
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us. Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar. 

Changes to this Privacy Policy
We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website.

Contact us
You are welcome to contact Rach’s Cakes with requests, comments and questions regarding this privacy policy by email at privacy@rachscakes.co.uk